To lessen the burden for those who have fallen behind on water bill payments, Columbia Water is placing customers who have a past-due balance on a six-month payment schedule.
Customers who have a past-due balance will have their October bill reflect their current bill and their six-month payment arrangement.
“We understand that many of our customers have faced financial hardship during the COVID-19 crisis,” said Clint Shealy, Assistant City Manager over Columbia Water. “Our goal is to work with all customers to allow them time to pay off any past-due bills they may have. Hopefully this will benefit customers most in need. For those who are able, we strongly recommend that they pay their bill as normal in an effort to avoid large balances and allow us to continue to provide the high-quality service they are used to.”
Assistance opportunities are also available to customers. The Deborah Christie Customer Assistance Program is available to Columbia Water customers in critical financial need to help pay their past-due water and sewer bills. The program will pay for up to 75 percent of a water or sewer bill up to $500 for those who qualify.
Those in need of these services can contact customer care at (803) 545-3300 or visit the Columbia Water website.